the national water company (nwc) has urged owners and users of unauthenticated water meters to register them through its digital channels before october 1, 2025. the company noted that failure to do so results in the automatic and permanent stoppage of service.this initiative, launched in mid-october 2024, aims to register meters and link them to the national id or residence permit of the actual beneficiary. meter data verification ensures that customers can take full advantage of water services and other services provided by the company.according to the national water company, meter data verification enables the actual user to request services, track their status via digital channels, and receive meter-related bills and sms messages. users can also automatically view their account details, track their consumption, and receive notifications in case of an increase.the company stated that it has utilized all of its official channels to implement requests for meter data verification. it has also dedicated a page on its official website that includes a guide and answers to frequently asked questions (faqs) about authenticating water service meters.
the ceo of the national water company, dr. fouad bin ahmed alsheikh mubarak, inaugurated the smart customer operations control center in dammam, eastern cluster. the center will enable a quantum leap in controlling the water and environment services networks more efficiently. a number of executive vps and the eastern cluster operations vp attended the inauguration.the center boasts automated operations and nationalized creative technologies to support the smart operation of infrastructure networks. it also enable efficient management and integrated 24/7 monitoring of the operation systems in dammam cities and governorates. the establishment of this center comes as part of nwc’s efforts towards a transformation phase where all operation efforts are streamlined, leading to increased performance efficiency. it acts as an umbrella to all relevant departments, which increases service reliability and achieves nwc goals of enhancing customer experience and quality of life.the company said that the center supports critical decision-making, with the aim to raise the standard of provided services. it also encompasses state-of-the-art technical systems that is directly connected to all the operating systems of nwc and customer service centers, delivering live smart reports, data analysis and process mining systems. managed by trained national personnel, the center delivers proactive reports and analyses to help boost customer service efficiency and ensure the delivery of quality services.the center displays interactive performance indicators that enable continued measuring of operations quality, guide the introduction of corrective measures and address challenges in real-time. this supports seamless, effective and reliable delivery of services to our customers in the eastern province.the center implements the best operations management practices, nwc added. it conducts critical tasks including the monitoring of water supply chain, from receipt points to distribution networks, in addition to real-time monitoring of the operational status of water and wastewater networks, thus ensuring prompt response to any operational emergency. the center also supports the management of customer technical and operational reports and enhances team coordination, increasing the speed of processing and boosting customer satisfaction.the inauguration of the center reflects the company’s keenness on enhancing the speed of responding to various reports, which further augments the transformation toward a more unified operational efforts.
the national water company (nwc) announced its readiness to serve visitors to the prophet's mosque in madinah, as part of its operational plan for the first hajj season this year 1446h, where it plans to distribute 615,000 cubic meters of water per day.the company confirmed the readiness of more than 1,203 of its technical, engineering, and administrative staff to continue the operations to serve the pilgrims in this year's hajj season, with a continuous pumping rate 24/7 for the prophet's mosque, the central area, and religious and historical sites.nwc pointed out that all water networks, reservoirs, and pilgrims' residences are subject to continuous laboratory testing to ensure the quality and safety of water by the work crews in the central laboratory and fully equipped mobile laboratories to test more than 1,077 samples per day.the company explained that the management and monitoring of flows in the water networks in the central area will be through an intelligent operating system and through the supervisory control and data acquisition (scada) room, which allows the company's specialists to follow the service in real time and ensure its continuity with high quality.nwc stressed that it will continue to provide sustainable quality water services that meet the highest standards, achieve its performance indicators (kpis), and contribute to seamlessly serving the guests and visitors of madinah.
the saudi water authority, in cooperation with the national water company introduced a three-month grace period for rectifying the status of water and sewerage connections. people with unregistered connections will be exempt from fines and penalties if they register during the grace period. by registering your connection, you can take advantage of this exemption and contribute to the conservation of water and environmental resources. to register your connection now through the “register an unregistered connection” service in the national water app or through ebranch an irregular connectiona water or sewer connection that was not made through legal national water company (nwc) channels, such as service centers or digital channels, but was made by technicians with knowledge of the company's specifications. it may also be a connection that has been made arbitrarily and does not comply with the company's technical specifications. an unregistered connectiona water or sewer connection that has not been registered via the service centers or digital channels of the national water company.it is a water or sewerage connection installed in the property that is technically compliant, but not registered in the company's systems. no invoice has been issued to the customer for a water, sewage, or combined connection. frequently asked questions (faq) what are the requirements to obtain the service?all water or sewerage service beneficiaries can submit a request to register an unregistered connection. how do i register an unregistered connection?via digital channels, log in and select the unregistered connection registration service. fill out the required data and submit the request. which channels are available for registering my connection?the e-branch and the nwc smart phone app. is there a fee for registering an unregistered connection?no, there is no fee for registering an unregistered connection. what are the penalties or fines for an irregular connection?there are no penalties or fines during the grace period. monitoring of violations resumes after the grace period expires. what types of connections can be registered?water connection and sewerage connection. how can i tell if my connection is not registered?if monthly bills are not issued. you can search by the meter number in the unregistered connection registration service, which is available on digital channels. this service will show you the account number if the connection is registered. how can i check if i am connected to the water service?if the water meter is installed outside the customer's property and is visible to them, the customer can submit a request to register the connection. they should enter the water meter number, after which the system will check the request.if the meter is available and registered in the system, a message will appear to the customer stating the same. if the meter is not registered, it will be registered after a field visit from a concerned team. how can i check if i am connected to the sewerage service?this can be checked through the nwc app. if the service is available in the system, a message will appear to the customer stating that the sewerage service is registered. if the service is not registered, it will be registered after the concerned team visits the property. what are the benefits of correcting an unregistered connection to be registered?you will receive regular bills, avoid hidden leaks, and benefit from the company's services. how can i contact the support team?you can call 8004411110. how can i follow up on the request?via digital channels and the call center. how long does it take to register an unregistered connection?it will be registered after the grace period. do i have to be a property owner to login, or can a tenant do so?both of them can login. can the service be connected to commercial buildings, or it is only residential ones?both types of buildings are served. when does the grace period expire? expires on monday, august 18, 2025
the minister of environment, water and agriculture, engineer abdulrahman bin abdulmohsen al fadhli, chairman of the board of directors of the national water company (nwc), inaugurated today, wednesday, february 19, the customer operations center at the national water company head office in the presence of ceo dr. fuad bin ahmed alshikhmubarak and a number of executive vice presidents.the establishment of the center is part of the company's efforts to link operational centers across the kingdom and monitor the delivery of quality services to customers.the company explained that the center is equipped with the latest technical systems that are live and directly integrated with all the company's operational areas and customer service centers across the kingdom using smart reports, data analysis systems and process mining systems, and is fully managed by trained national staff. they create reports and proactive analyzes to increase the efficiency of customer service and ensure the quality of the services provided. the center displays interactive performance indicators, continuously measures the quality of operations, takes corrective actions and addresses challenges in real time to provide a smooth and reliable service to customers in all regions of the kingdom.
