​represented by the western cluster, the national water company (nwc) announced the completion of the south jeddah water projects through the implementation of three capital projects for the water sector. these projects include a network exceeding 250,000 meters and main lines exceeding 16,500 meters, at a cost of more than 152 million saudi riyals.the company indicated that the projects included water networks and main transmission lines to serve the al-qurainiyah and al-khomra districts. these projects aim to raise the operational efficiency of the water sector, improve infrastructure services in the governorate, and connect services to over 322,000 people.nwc explained that these implemented projects are an extension of the water services system projects in jeddah south previously completed at the al-ajwaid east and west, prince fawaz housing, al-alfiyah 1 and 2, al-huda, al-faisal, and al-fadhila districts. these projects included water networks and main transmission lines, as well as the construction of a 95,000-cubic-meter-per-day pumping station to support and enhance operations and increase the efficiency of water services.the company noted that it has begun accepting requests for service from residents of the targeted districts (al-qurainiyah and al-khomra). requests can be submitted through the electronic branchand inquiries can be directed to the unified number (8004411110) or through its digital channels. nwc noted the need to ensure that all required documents and data are attached to complete the request.the company confirmed that the implemented projects would contribute to water conservation and increase coverage rates for unserved districts as part of its strategic plan to implement infrastructure projects and to march progressively towards sustainability and quality of life in line with the saudi vision 2030.​

​the national water company (nwc) concluded its participation in the cityscape global exhibition 2025, hosted at the riyadh exhibition and convention center in malham under the theme “the future of urban living.” during the event, the company showcased its comprehensive suite of services designed for real estate developers, along with digital and proactive solutions designed to accelerate the delivery of water and wastewater services to development projects. it also highlighted its post-connection services, such as property registration and billing for property owners.the company explained that its participation reflects its commitment to ensuring efficient access to its services amid the rapid urban expansion taking place across saudi arabia under the leadership of the wise government, in addition to contributing to the ambitions of saudi vision 2030. the company also highlighted its streamlined procedures that enable real estate developers to obtain water and wastewater services for their projects more quickly and seamlessly.on the sidelines of the exhibition, nwc signed two agreements. the first, signed under the patronage of the minister of municipalities and housing, hemajed bin abdullah al-hogail, was with the ministry of municipalities and housing represented by the real estate developers services center (etmam). this agreement aims to enhance service efficiency, accelerate progress in residential projects across the kingdom, expand investment in the real estate sector, and promote data sharing.the company stated that the agreement seeks to strengthen cooperation across shared operational areas, unify efforts between both parties in digital services, and streamline the approval process for water and wastewater service designs. it also focuses on increasing awareness among real estate developers regarding the requirements and procedures for the services provided by the company. the agreement also aims to improve coordination and communication, process service requests through the balady platform, address challenges, and boost the efficiency of the operations room.the second agreement, meanwhile, was signed with the national housing company (nhc) and is designed to enable seamless data exchange between the two organizations. this will enable the automated and accurate transfer of ownership for developed real estate units to new owners, while also improving data integration and enhancing the overall customer experience.

​the national water company (nwc) has urged owners and users of unauthenticated water meters to register them through its digital channels before october 1, 2025. the company noted that failure to do so results in the automatic and permanent stoppage of service.this initiative, launched in mid-october 2024, aims to register meters and link them to the national id or residence permit of the actual beneficiary. meter data verification ensures that customers can take full advantage of water services and other services provided by the company.according to the national water company, meter data verification enables the actual user to request services, track their status via digital channels, and receive meter-related bills and sms messages. users can also automatically view their account details, track their consumption, and receive notifications in case of an increase.the company stated that it has utilized all of its official channels to implement requests for meter data verification. it has also dedicated a page on its official website that includes a guide and answers to frequently asked questions (faqs) about authenticating water service meters.

​the ceo of the national water company, dr. fouad bin ahmed alsheikh mubarak, inaugurated the smart customer operations control center in dammam, eastern cluster. the center will enable a quantum leap in controlling the water and environment services networks more efficiently. a number of executive vps and the eastern cluster operations vp attended the inauguration.the center boasts automated operations and nationalized creative technologies to support the smart operation of infrastructure networks. it also enable efficient management and integrated 24/7 monitoring of the operation systems in dammam cities and governorates. the establishment of this center comes as part of nwc’s efforts towards a transformation phase where all operation efforts are streamlined, leading to increased performance efficiency. it acts as an umbrella to all relevant departments, which increases service reliability and achieves nwc goals of enhancing customer experience and quality of life.the company said that the center supports critical decision-making, with the aim to raise the standard of provided services. it also encompasses state-of-the-art technical systems that is directly connected to all the operating systems of nwc and customer service centers, delivering live smart reports, data analysis and process mining systems. managed by trained national personnel, the center delivers proactive reports and analyses to help boost customer service efficiency and ensure the delivery of quality services.the center displays interactive performance indicators that enable continued measuring of operations quality, guide the introduction of corrective measures and address challenges in real-time. this supports seamless, effective and reliable delivery of services to our customers in the eastern province.the center implements the best operations management practices, nwc added. it conducts critical tasks including the monitoring of water supply chain, from receipt points to distribution networks, in addition to real-time monitoring of the operational status of water and wastewater networks, thus ensuring prompt response to any operational emergency. the center also supports the management of customer technical and operational reports and enhances team coordination, increasing the speed of processing and boosting customer satisfaction.the inauguration of the center reflects the company’s keenness on enhancing the speed of responding to various reports, which further augments the transformation toward a more unified operational efforts.​

​the national water company (nwc) announced its readiness to serve visitors to the prophet's mosque in madinah, as part of its operational plan for the first hajj season this year 1446h, where it plans to distribute 615,000 cubic meters of water per day.the company confirmed the readiness of more than 1,203 of its technical, engineering, and administrative staff to continue the operations to serve the pilgrims in this year's hajj season, with a continuous pumping rate 24/7 for the prophet's mosque, the central area, and religious and historical sites.nwc pointed out that all water networks, reservoirs, and pilgrims' residences are subject to continuous laboratory testing to ensure the quality and safety of water by the work crews in the central laboratory and fully equipped mobile laboratories to test more than 1,077 samples per day.the company explained that the management and monitoring of flows in the water networks in the central area will be through an intelligent operating system and through the supervisory control and data acquisition (scada) room, which allows the company's specialists to follow the service in real time and ensure its continuity with high quality.nwc stressed that it will continue to provide sustainable quality water services that meet the highest standards, achieve its performance indicators (kpis), and contribute to seamlessly serving the guests and visitors of madinah.​