​the national water company (nwc) and advanced technology and cybersecurity company (sirar), a subsidiary of stc group, have signed an agreement to enhance the operational technology network in the water sector infrastructure. the agreement is concluded under the cooperation between the two companies to provide a secure and robust technical environment to support dynamic operations.the agreement was signed on the sidelines of the black hat conference and exhibition, sponsored by the saudi federation for cybersecurity, programming and drones (safcsp), held in riyadh from 26 to 28 november 2024. in the signature, the national water company was represented by majid abdulmohsen aljuraib, acting (vp), it while fahad aljutaily. signed for sirar by stc.the parties said the agreement aims to provide digital growth solutions, provide a secure and robust technical environment to support processes to use it solutions, artificial intelligence and cloud computing, in addition to enabling and localizing digital technologies for the benefit of the processes in the water and environmental treatment sector.the agreement ensures that the advanced technology and cybersecurity company (sirar) satisfies the needs of the national water company through an integrated set of specialized solutions to support the protection of its networks, in line with the objectives of digital transformation and operational excellence, as well as ensuring the sustainability of operations and the quality of services provided nationally.the agreement reflects the national water company's interest and commitment to adopt advanced technology solutions that meet the requirements of digital innovation and ensure the security of operational automation. this partnership enhances the realization of strategic objectives related to digital transformation through the implementation of advanced cyber solutions.for its part, the advanced technology and cybersecurity company (sirar) emphasized its commitment to supporting its customers in their digital transformation efforts in a secure and effective manner, while providing the necessary protection for data and business processes, ensuring the highest levels of quality and efficiency.

​​ meter information verificationthis page helps you learn more about meter information verification to ensure service continuity and benefit from all services. what does meter information verification mean?through meter information verifying service, we identify the actual beneficiary of the meter; we also identify their relation to the account, whether he/she is an owner or a tenant. thus, we ensure that the actual beneficiary receives the bills associated with their account to avoid accumulating it because of not updating their details. why should i verify my meter information?verification ensures continuity of service and easier communication with the owner or beneficiary. where can i verify my meter information?through the digital channels of the national water company.download the “national water” app ​ or verify through our ebranch here. guidelines verification steps through the “national water” app verification steps through the ebranch faqs how do i verify my meter information? log in to the e-branch or the nwc mobile app, you will see a notification of the accounts whose information need to be verified. why should i verify my meter information?authenticating your meter ensures that it is linked to your account, which helps in the continuity of the services provided to you.who is the actual beneficiary?he is the one who directly benefits from the meter, whether he is an owner or a tenant.i find it difficult to use digital channels, is there another way? we are happy to help you register with our digital channels and complete the account information verifying process by contacting the unified number 8004411110, or the customer care account on (x). if you are still facing difficulty, we welcome you to visit one of the service center branches. i want to verify my meter information, but my account data does not appear, and i have not received an update request, even though i am the actual beneficiary of the account, what should i do? if your data does not appear, add your account information to be verified by clicking on the “add account icon on the main page of the e-branch or the app. the digital channels have shown me account numbers that need to be verified, have they been linked to my identity?they have not been linked to your identity so far, and to link them, you must complete the necessary steps through the digital channels.what is the meaning of “acknowledgment that appears when i select “beneficiary?it is your acknowledgment that you are financially responsible for the meter.if i have properties, do i need to verify all the water meter information in them? yes, all meter information needs to be verified.i am a tenant in a property with a shared meter, do i need to verify its information? no, you do not have to, if the meter is shared, the landlord is required to verify its information.i am a tenant in a property with a separate meter, do i need to verify meter information?yes, you are required to do so and register in the system as a tenant, not an owner.i am a tenant in a property with a separate meter, does the water meter automatically return to the landlord's name after the end or termination of the lease? ​yes, the meter automatically returns to the landlord's name after the expiration or termination of the lease.i verified my meter information a while ago, do i need to verify its information again? there is no need, and you can make sure all your account information is verified by logging into the e-branch or the app.12- every time i go to the app or the branch, i get a notification asking me to update my meter data and i have nothing to do with this account, what should i do? the meter must be unlinked by clicking on the “update data box in the notification that appears and select the “i don't own this account option. i mistakenly entered that the meter does not belong to me, how can i change this? the owner submits a request to “transfer ownership of the property through our e-channels.when verifying meter information, what documents are required? for the owner, the title deed number must be entered, and if it is not available, the deed is to be attached, but for the tenant there is no need for any documentwhen i logged in to verify the meter information, i noticed an error in some of the account data, how can i change it?by visiting one of the company's customer service offices, we will help you to amend it.i leased a house with a separate meter, and before verifying the meter information, i found previously issued overdue bills on the account, do i have to pay them? no, you do not have to pay them. ​

​​​​​​​​​​​ we at the national water company (nwc) offer you an initiative to facilitate the installation of a sewerage connection in your household and pay for its fees through a monthly installment of only 200 saudi riyals, without any interest. work with us to eliminate sewer overflows in al fursan district and king fahd suburb districts!al fursan district and king fahd suburb districts (district 1, district 2, district 3, and district 6) will be built in the phase 1. apply now for a sewer connection for your household!frequently asked questions “faqwhich districts are included in the initiative?districts that are currently covered- king fahd suburb districts (district 1, district 2, district 3, and district 6)- al fursan district.is it possible to pay for the connection to the sewer system in installments?yes, the connection can be paid in installments through digital channels, with a down payment of sr 200 and a monthly installment of sr 200.how much is the fee for connection to the sewerage system?the fee is calculated based on the criteria set out in the guide for the provision of water and sewerage systems ( e.g. plot area, number of units, etc.)will the water supply be disconnected if there is no connection to the wastewater network or the discharge outlet is not indicated?according to the water and wastewater provision guide, the customer is obliged to connect to the wastewater network and show the discharge outlet. he has 30 days to connect to the sewer network before the water connection is turned off.what happens if an application is submitted and the fee is not paid?the customer is required to connect to the sewerage network, and the water service will be disconnected if the fee is not paid. note that the fee payment period is 90 days.what is the deadline for payment of the fees?90 days from the date of issue of the fee notice.how is the wastewater consumption calculated in my monthly property bill if i have access to a water connection?the wastewater consumption is 50% of the water consumption and will be shown on your monthly bill.how is the wastewater consumption calculated in my monthly property bill if i do not have access to a water connection?wastewater usage is calculated at the financial equivalent of the instance as explained in the water and sanitation services provision guide.what happens if the monthly installments of the sewer connection fees are not paid?the monthly installment will be added to the monthly consumption bill. in the event of non-payment, the water connection will be disconnected in accordance with national water company policy.what requirements must be met?if there is water service, there are no requirements to apply for a sewer connection service. however, if there are any deficiencies in the customer's data or application, it will be returned to the customer to attach the supporting documents (title deed, building license, etc...) to be completed afterward.how can i make an application if my property is an apartment in a residential building?the chairman of the community of owners or one of the owners within the residential building can apply for the service.does the deed to my property have to be electronic and up to date?in the case of benefiting from the water supply, there are no requirements for applying for a sewer connection. if data is missing from the application, the deed copy can be attached by digital channels​.can i benefit from the installment payment initiative for the sewer connection if i have an existing consumption installment contract?yes, you can.how long does it take to connect the service after i pay the fees?service will be provided within 15 business days from the payment date.how long does it take for the sewer connection fee to be issued after the application is submitted?fees are issued within 10 days from the date of application (if there are no deficiencies in the application data).what are the channels through which installments can be paid?digital channels or through the sadad service.what are the customer categories who can use the installment service for sewerconnection fees?only residential customers.​​​

​the national water company (nwc) continued its operational works for the water system and maintaining the water supply of mecca and the holy sites in the service of the pilgrims.the company said that the water distributed to makkah, the holy sites, and public facilities in the grand mosque in makkah on eid al-adha amounted to 919,365 cubic meters, including water networks, fire-fighting networks, and cooling networks with high operational efficiency.nwc added that it is working to manage its water and environmental system with the latest smart technologies through the supervisory control and data acquisition (scada) center with trained national cadres, in addition to the readiness of field technical teams to handle and resolve the incidents and complaints received through the company's official channels.the company confirmed that its field work to ensure water quality continues. meanwhile, teams in the field are taking water samples and conducting laboratory tests to ensure water quality and its conformance to approved standards. more than 3900 laboratory test were carried out.​

​​​the national water company (nwc) pumped about 935,000 cubic meters of water into the networks of makkah and the holy sites yesterday.eng. mansour abu thunain, nwc ceo (acting), pointed out that pumping water into the holy sites includes water networks, fire-fighting networks and cooling networks. he stressed that the company's national cadres work around the clock to manage the water and environmental system in the holy sites with the latest technologies through the supervisory control and data acquisition (scada) center in mina.engineer abu thunain added that the on-site technical teams are working to handle and resolve maintenance complaints received through the company's official channels, whether through the tarwiah mobile app or the call center. he pointed out that the water quality teams take water samples and conduct laboratory tests to ensure their quality and compliance with the approved standards.​