​the national water company (nwc) stressed the need to verify water meters through its digital channels before march 15, 2025. nwc indicated that failure to verify information will result in the suspension of additional services such as requests and reports raising, up to the suspension of water service.the company indicated that it has harnessed all its official channels to implement water meter verification requests, noting that it has dedicated a web page on its official website that includes a guide and answers to frequently asked questions (faq) about verificating the information of water service meters. this is part of the initiative to verify meters information and link them to the national identity or residence of the actual beneficiary, which will allow customers to fully benefit from water services and upgrade reliability of the meters.nwc called upon its customers who have not verified the water meter information present in their properties to take advantage of the deadline, at the end of which additional services will be stopped and no request, service or complaint will be completed for the beneficiary, pointing out that the last measures resulting from the lack of verification is to disconnect service from the meter until verification and linkage of its information with nwc. the company explained that the verification of the meter information allows the actual beneficiary to request services, follow their status through digital channels, and receive the bills and sms related to their meter. beneficiaries can also know the details of their respective account, follow their consumption and receive notifications in case it increases. nwc pointed out that the verification of the water service meter guarantees the rights of everyone, whether owner or tenant, and that after the end or termination of the lease contract for properties that have independent meters, the water meter returns in the name of the owner, but if the property is in several housing units, the owners must form an owners' association and appoint a representative to verify the meter. the company indicated that if there is a group of tenants in one property with a common meter, the meter remains linked to the owner of the property, and if the meter is in the name of a deceased person, the legal agent of the heirs must verify the meter information by adding the account and attaching the legal power of attorney.​

​the national water company (nwc) has dedicated a web page on its official website as a guide. it includes frequently asked questions “faqs” of its customers about verifying the information of water service meters. this is done under the initiative to verify meters and link them to the national and resident identity “saudi id and resident id”, thereby achieving full benefits of water services and increasing the level of reliability of the meters.nwc said, our page on our official website included methods of verifying meters information, explanation of what it means to validate them, why they should be verified, and where to verify my meter, in addition to a step-by-step explanation included in the guides for the water meter information verification service through its official channels.the company noted that its official channels receive customer requests for meter information verification round the clock. also, it welcomes to communicate with customers to help them or provide any service to them through the unified call centers 800 441 1110. this comes under the slogan addadi i.e. “my meter”, which was launched by the saudi electricity regulatory authority (sera) and the saudi water authority (swa) on october 15, 2024. the aim is to develop the services provided to beneficiaries including facilitating the communication process between the beneficiary and the service provider, ensuring that maintenance notifications reach the requester, in addition to improving the mechanism of issuing bills and overcoming the reasons for not reaching the actual beneficiary.nwc calls upon all categories of customers, whether property owners or tenants, to verify the information of the water meters in their properties in order to preserve their rights and benefit from all the services of the service provider.​

​​ meter information verificationthis page helps you learn more about meter information verification to ensure service continuity and benefit from all services. what does meter information verification mean?through meter information verifying service, we identify the actual beneficiary of the meter; we also identify their relation to the account, whether he/she is an owner or a tenant. thus, we ensure that the actual beneficiary receives the bills associated with their account to avoid accumulating it because of not updating their details. why should i verify my meter information?verification ensures continuity of service and easier communication with the owner or beneficiary. where can i verify my meter information?through the digital channels of the national water company.download the “national water” app ​ or verify through our ebranch here. guidelines verification steps through the “national water” app verification steps through the ebranch faqs how do i verify my meter information? log in to the e-branch or the nwc mobile app, you will see a notification of the accounts whose information need to be verified. why should i verify my meter information?authenticating your meter ensures that it is linked to your account, which helps in the continuity of the services provided to you.who is the actual beneficiary?he is the one who directly benefits from the meter, whether he is an owner or a tenant.i find it difficult to use digital channels, is there another way? we are happy to help you register with our digital channels and complete the account information verifying process by contacting the unified number 8004411110, or the customer care account on (x). if you are still facing difficulty, we welcome you to visit one of the service center branches. i want to verify my meter information, but my account data does not appear, and i have not received an update request, even though i am the actual beneficiary of the account, what should i do? if your data does not appear, add your account information to be verified by clicking on the “add account icon on the main page of the e-branch or the app. the digital channels have shown me account numbers that need to be verified, have they been linked to my identity?they have not been linked to your identity so far, and to link them, you must complete the necessary steps through the digital channels.what is the meaning of “acknowledgment that appears when i select “beneficiary?it is your acknowledgment that you are financially responsible for the meter.if i have properties, do i need to verify all the water meter information in them? yes, all meter information needs to be verified.i am a tenant in a property with a shared meter, do i need to verify its information? no, you do not have to, if the meter is shared, the landlord is required to verify its information.i am a tenant in a property with a separate meter, do i need to verify meter information?yes, you are required to do so and register in the system as a tenant, not an owner.i am a tenant in a property with a separate meter, does the water meter automatically return to the landlord's name after the end or termination of the lease? ​yes, the meter automatically returns to the landlord's name after the expiration or termination of the lease.i verified my meter information a while ago, do i need to verify its information again? there is no need, and you can make sure all your account information is verified by logging into the e-branch or the app.12- every time i go to the app or the branch, i get a notification asking me to update my meter data and i have nothing to do with this account, what should i do? the meter must be unlinked by clicking on the “update data box in the notification that appears and select the “i don't own this account option. i mistakenly entered that the meter does not belong to me, how can i change this? the owner submits a request to “transfer ownership of the property through our e-channels.when verifying meter information, what documents are required? for the owner, the title deed number must be entered, and if it is not available, the deed is to be attached, but for the tenant there is no need for any documentwhen i logged in to verify the meter information, i noticed an error in some of the account data, how can i change it?by visiting one of the company's customer service offices, we will help you to amend it.i leased a house with a separate meter, and before verifying the meter information, i found previously issued overdue bills on the account, do i have to pay them? no, you do not have to pay them. ​

​this page is to help you register your unregistered connection, in order to benefit from all the national water company's services, and to avoid disconnecting the service after 30 days from the date of the notification on the meter.​what is a connection? when requesting a water or sewage service connection to the property, the property will be connected to the public network of water or sewage through a connection. this connection has a special number registered in the systems of the national water company (nwc) and is linked to the customer's data.what is an unregistered connection? it means that the connection connecting your property to the water or sewage network has no data in the systems of the national water company.how do i know that my connection is unregistered? if you have the meter number, you can verify it directly by entering it in the field for it on the register an unregistered connection service page, on the nwc mobile app or e-branch. if you do not have registered connection, kindly fill out the required details on the page.why do i have to register my connection? registering your connection allows you to benefit from all the services of the national water company.how do i register my connection? log in through the e-channels (nwc mobile app. - e-branch) from the list of requests, select the service of register unregistered connection, and complete the required information.how could i access nwc's e-channels?to access the e-branchto download nwc mobile app​what will happen, if i do not register my connection? failure to register your connection within 30 days from the date of the notification on the meter exposes your property to disconnection of service.​

​the national water company (nwc) and the digital scanning company for information technology (whitehelmet) signed a memorandum of understanding (mou) aimed at activating the implementation follow-up of infrastructure projects of water and environmental services, monitoring their performance remotely and the progress of field work, in order to contribute to improving business outputs.the mou was signed today, may 23, 2023, during the future projects forum, held in riyadh from may 22 -23. the national water company was represented in the signature by his excellency eng. mansour bin mohammed abu thnain, vp, nwc, projects and technical services sector. for whitehelmet’s part, abdullah muhanna abal khil signed the mou. eng. abu thnain explained that this mou aims to improve the process of following up projects and monitoring their performance remotely using fourth generation technologies. he pointed out that opportunities for cooperation with the digital scanning company (whitehelmet), knowledge transfer in the field of providing, qualifying, and training services and exchanging experiences in the field of following up and documenting the implementation of projects will be discussed.for its part, the digital scanning company for it whitehelmet explained that it seeks to establish joint cooperation on providing and exchanging knowledge and technology with the national water company, implementing experiments that highlight the adoption of methods of following up and documenting the implementation of infrastructure projects, encouraging visits by specialists between the two parties, participation in meetings and workshops, and discussing areas of cooperation between the two sides​​​​