This website does not save personal information about you when you visit it, unless you intentionally agree to provide us with your information:
When you agree to provide us with your personal information, we will only use it to process your service request from website. By using this website, you agree to this privacy policy. Please note that your information might be shared with other Saudi government institutions without taking any prior permission from any party in case the completion of your requested service requires that. National Water Company (NWC) reserves the right to make minor or major changes in its privacy policy at any point of time without taking any prior permission .If you choose to use our website after the application of amendments in our privacy policy, you agree to these amendments. . This website and its staff follow strict information Security policy. Only authorized staff members have access to your personal information. According to regulations in Saudi Arabia, all authorized staff members are bound by law to keep all information safe and Secure. National Water Company (NWC) reserves the right to take any actions required to prevent loss of information, misuse or change of information on the website. National Water Company (NWC) will not be responsible for any damage that may happen to you due to any breach on the Security of the information you provided the website with. Only the laws and regulations in Saudi Arabia will be followed in case of disputes that may occur because of the use of the website, and the law courts in Saudi Arabia only are entitled to deliver a verdict on these disputes.

We value your privacy greatly and maintaining your trust is one of our highest priorities. Our personal data protection policy describes choices you may have to control your data (or information) and your privacy preferences. We will not use or share data except as specified in the policy or as permitted by law.

Information we collect:
NWC collects the following information:
• Personal information (example: name, date of birth, nationality)
• Contact Information (example: address, phone number, email)
• User Login Information (authentication credentials)
• Technical Information (IP / cookies)

You shall agree that you are responsible for the accuracy of information you send via this website.​

Purpose of collecting your personal data
We collect your personal data to provide you services such as:
• Meeting requests for products or services and managing account services.
• Addressing inquiries, as requested.
• Providing requested information.
• Completing supplier registration.
• Corresponding with customers, investors, potential employees, and current staff.
• Monitoring and documenting communications using emails and SMS messages to ensure adherence to high quality of service and regulatory and legal obligations.
• Relating to job applications or inquiries for employment opportunities.

Purpose Limitation
NWC only collect and use your personal data for clear, lawful, and specified purposes, ensuring transparency and respecting your privacy rights.

Legal basis for collecting and processing personal data
The collection and processing of personal data is based on your consent and you can revoke your consent for the collection and processing of your personal data at any time unless there is another legal basis and to do so you can contact our Data Management & Governance Office.
When you use our website, cookies are used to recognize you from other visitors. This allows us to provide you with a unique experience on our website and also helps us develop the website. You consent to NWC’s use of cookies as long as you browse our website. Cookies are stored on the hard drive of your computer or in your web browsers with your permission.

What personal data do we disclose and to whom?
NWC does not disclose any personal data with any third parties. We collect and process personal data in accordance with purpose limitation, legal and regulatory mandates, with the aim of preventing unlawful activities, suspected fraudulent actions, or addressing technical and Security concerns. This aligns with the service conditions and privacy policy set forth by both the website and the Company.

Protection and disclosure of your personal data
At Saudi Electricity Company, we seek to ensure the protection of your personal data and maintain its confidentiality, and restricting data access possibilities, as well as using one of the best infrastructures to protect your data in order to ensure the protection of the data and compliance with applicable laws and data regulations in KSA.

Storage of your personal data
Your personal data is stored for the retention period (5 years), considering the purpose for which it was collected and to satisfy any legal, regulatory, accounting, or reporting requirements.

Data subject rights
You as a “Data Subject” have following rights regarding your information (data).
• Right to be informed: The data subject has the right to know how we will use his/her personal data as explained in this privacy policy.
• Right to access and obtain personal data: The data subject has the right to request a copy of his/her personal data.
• Right to rectify personal data: The data subject has the right to request the correction of his/her personal data that he/she deems inaccurate, incorrect or incomplete, and it will be reviewed and updated.
• Right to destroy personal data: The data subject has the right to request the destruction of his/her personal data in certain circumstances, unless there is a legal text specifying a specific period of retention or contractual requirements.
• Right to withdraw consent to the processing of personal data: The data subject can withdraw his/her consent to the processing of his/her personal data -at any time- unless there are legitimate purposes that require the contrary.
Exercising the rights of the personal data subject
You as a “Data Subject” has the right to request access/ correction/destruction of your personal data by communicating with us.

Privacy Policy Updates
The National Water Company reserves the right to make any amendment to this privacy policy when necessary and not to reduce your rights under this privacy policy without your express or implied consent. If we make any important changes to some services, you will be notified via email about any changes to the privacy policy. These changes are effective from the time they are published on the company’s website.

​All these terms and conditions apply to all of the company’s digital channels, including social media channels​