We value your privacy greatly and maintaining your trust is one of our highest priorities. Our personal data protection policy describes choices you may have to control your data (or information) and your privacy preferences. We will not use or share data except as specified in the policy or as permitted by law.

NWC collects the following information:

• Personal information (example: name, date of birth, nationality)

• Contact Information (example: address, phone number, email)

• User Login Information (authentication credentials)

• Technical Information (IP / cookies)

We collect your personal data to provide you services such as:

• Meeting requests for products or services and managing account services.

• Addressing inquiries, as requested.

• Providing requested information.

• Completing supplier registration.

• Corresponding with customers, investors, potential employees, and current staff.

• Monitoring and documenting communications using emails and SMS messages to ensure adherence to high quality of service and regulatory and legal obligations.

• Relating to job applications or inquiries for employment opportunities.

NWC only collect and use your personal data for clear, lawful, and specified purposes, ensuring transparency and respecting your privacy rights.

The collection and processing of personal data is based on your consent and you can revoke your consent for the collection and processing of your personal data at any time unless there is another legal basis and to do so you can contact our Data Management & Governance Office.

 

When you use our website, cookies are used to recognize you from other visitors. This allows us to provide you with a unique experience on our website and also helps us develop the website. You consent to NWC’s use of cookies as long as you browse our website. Cookies are stored on the hard drive of your computer or in your web browsers with your permission.

NWC does not disclose any personal data with any third parties. We collect and process personal data in accordance with purpose limitation, legal and regulatory mandates, with the aim of preventing unlawful activities, suspected fraudulent actions, or addressing technical and Security concerns. This aligns with the service conditions and privacy policy set forth by both the website and the Company.

At Saudi Electricity Company, we seek to ensure the protection of your personal data and maintain its confidentiality, and restricting data access possibilities, as well as using one of the best infrastructures to protect your data in order to ensure the protection of the data and compliance with applicable laws and data regulations in KSA.

Your personal data is stored for the retention period (5 years), considering the purpose for which it was collected and to satisfy any legal, regulatory, accounting, or reporting requirements.

You as a “Data Subject” have following rights regarding your information (data).

• Right to be informed: The data subject has the right to know how we will use his/her personal data as explained in this privacy policy.

• Right to access and obtain personal data: The data subject has the right to request a copy of his/her personal data.

• Right to rectify personal data: The data subject has the right to request the correction of his/her personal data that he/she deems inaccurate, incorrect or incomplete, and it will be reviewed and updated.

• Right to destroy personal data: The data subject has the right to request the destruction of his/her personal data in certain circumstances, unless there is a legal text specifying a specific period of retention or contractual requirements.

• Right to withdraw consent to the processing of personal data: The data subject can withdraw his/her consent to the processing of his/her personal data -at any time- unless there are legitimate purposes that require the contrary.

 

You as a “Data Subject” has the right to request access/ correction/destruction of your personal data by communicating with us.

The National Water Company reserves the right to make any amendment to this privacy policy when necessary and not to reduce your rights under this privacy policy without your express or implied consent. If we make any important changes to some services, you will be notified via email about any changes to the privacy policy. These changes are effective from the time they are published on the company’s website.

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