Introduction
The National Water Company (NWC) is a Saudi joint stock company wholly owned by the state, represented by the Public Investment Fund (PIF). It specializes in providing water and sanitation services according to the latest international standards by combining the efforts of national cadres with an elite group of operators of this vital facility. The company is dedicated to connecting all its customers to water and sanitation networks, conserve natural water resources, and protect the environment.
As the entity responsible for processing your personal data, here are the company's details:
• Company Name: National Water Company.
• Commercial Registration Number: 1010247322
• Address: King Fahd Road, Riyadh, Saudi Arabia.
• Phone Number: 8004411110
• Website: www.nwc.com.sa
This notice was last updated in (December/2025).
What personal data is collected?
We collect and process the personal data necessary for customer service, such as (name, mobile number, and national address).
How is your personal data collected, what is the purpose of collecting it, and how do we use it?
Methods of collecting your personal data:
• Some personal data that we process is obtained directly from you through registration and subscription to the company's electronic services, by filling out related forms, through direct communication with you, through customer satisfaction surveys, any publications or communication through the company's social media channels.
• We also obtain some personal data indirectly through cookies that are collected when visiting the website.
The purpose of collecting your personal data and how we use it :
• Operational Purposes: Such as managing customer accounts, issuing invoices, processing orders, providing water and sanitation services, and monitoring payments.
• Communication with Customers: Through text messages or emails to send alerts, notifications, or surveys, or to improve the quality of services.
• Security, Regulatory, and Legal Purposes: Such as identity verification, fraud prevention, and compliance with relevant regulations and legislation.
- Job Applications or Inquiries About Employment Opportunities.
Legal Grounds for Collecting and Processing Your Personal Data
We collect and process your personal data in order to provide water and sanitation services, as well as to verify identity and comply with relevant regulations and legislation, in accordance with the requirements of the Personal Data Protection System and its executive regulations, based on the following interests:
· Regulatory Compliance: We process the necessary data to comply with the laws and regulations in force in the Kingdom of Saudi Arabia, including those related to water, public health, or security, such as identity verification and fraud prevention.
· Protection of Vital Interests: We collect and process your personal data when it is necessary to protect your life, safety, or the safety of others.
· Achieving Legitimate Interests: We collect and process your personal data to achieve legitimate objectives that do not conflict with your rights or freedoms, in order to fulfill service delivery obligations such as managing customer accounts, issuing invoices, providing water and sanitation services, and monitoring payments.
· Actual Interest: Any moral or material interest of the data subject that is directly related to the purpose of processing personal data, and the processing is necessary to achieve that interest, such as providing a service to the customer, handling complaints, or processing requests.
How do we share and disclose your personal data?
The National Water Company may share your personal data, including your full name, address, phone number, email, and national ID, with the Ministry of Environment, Water, and Agriculture, and the Saudi Water Authority, in accordance with regulatory and legislative requirements. The company may also share your personal data with third parties in compliance with the Personal Data Protection Law and its executive regulations.
How do we store and protect your personal data?
Your personal data is stored at the company's headquarters or with cloud service providers within the Kingdom of Saudi Arabia. We retain your personal data for no longer than necessary to achieve the purposes for which it was collected, including responding to requests and inquiries, complying with applicable regulatory, legislative, and accounting obligations, and resolving disputes. The retention period may vary depending on the type of data and requirements. Once the need for the data has ended, the company ensures that it is securely deleted.
Your rights regarding the processing of your personal data
The company is committed to upholding your rights as a data subject in accordance with the Personal Data Protection Law and its executive regulations, as follows:
- Right to be Informed: You have the right to know how your personal data is used, as outlined in this privacy notice.
- Right to Access Your Personal Data: You have the right to request access to your personal data, and you can do that through the company's application.
- Right to Correct Your Personal Data: You have the right to request that we correct any personal data that you believe is inaccurate, incorrect, or incomplete, through the company's application.
- Right to Destruct Your Personal Data: You have the right to request the deletion of your personal data under certain circumstances, provided that such data is not necessary for regulatory compliance.
- Right to Withdraw Consent for Processing Your Personal Data: You have the right to withdraw your consent for the processing of your personal data, unless there is a need related to the core business purposes for which the personal data is being processed.
Contact us for your questions and inquiries
If you have any inquiries or complaints, you can contact us by logging into the National Water Company application and clicking on the complaints option, then adding the details of your complaint and submitting it. You can also reach out to the unified contact center at the following number: (8004411110).
Contact information for the Data Protection Officer
