Strategy

Publication Date : 11/11/2019 9:09 PM Last Modification Date : 7/21/2024 6:15 PM

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 Vision:

Providing​ a​ sustainable quality water services across the Kingdom to improve life today and for the future.

 Mission:

We strive to provide the best water and wastewater services and improve quality across the Kingdom in collaboration with our partners while increasing effectiveness, efficiency and financial sustainability.

 Values:

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​​​​​​​​​ Strategic Pillars:

  • Customer Centricity

Improve customer satisfaction by enhancing water and service quality, and expanding water and waste water coverage​.​

  • Fully Integrated Clusters

Ensure smooth integration with directorates in terms of human resources, processes, supervision and privatization readiness​.

  • Environmental Protection

Preserve non-renewable water resources and reduce the environmental impact of the water sector​.

  • Financial Sustainability

Prioritize revenue optimization, cost reduction, leakage reduction as well as adding new revenue sources.

 ​Strategic Enablers:

  • Process and Operations Excellence

Increase operational efficiency, run effective and efficient operations and asset management that focuses on enhancing processes and HSSE improvements​.​

  • Analytics and Digitalization

Modernize IT systems, digitize processes, and adopt advanced analytics embedding trending technologies​.

  • High Performing Agile Organization

Establish best in class governance model, talent and performance management and work environment​.​