Publication Date
:
5/18/2025 3:15 PM
Last Modification Date
:
5/19/2025 2:03 PM
The CEO of the National Water Company, Dr. Fouad bin Ahmed Al Sheikh Mubarak, inaugurated the Smart Customer Operations Control Center in Dammam, Eastern Cluster. The Center will enable a quantum leap in controlling the water and environment services networks more efficiently. A number of Executive VPs and the Eastern Cluster Operations VP attended the inauguration.
The center boasts automated operations and nationalized creative technologies to support the smart operation of infrastructure networks. It also enable efficient management and integrated 24/7 monitoring of the operation systems in Dammam cities and governorates. The establishment of this center comes as part of NWC’s efforts towards a transformation phase where all operation efforts are streamlined, leading to increased performance efficiency. It acts as an umbrella to all relevant departments, which increases service reliability and achieves NWC goals of enhancing customer experience and quality of life.
The company said that the center supports critical decision-making, with the aim to raise the standard of provided services. It also encompasses state-of-the-art technical systems that is directly connected to all the operating systems of NWC and customer service centers, delivering live smart reports, data analysis and process mining systems. Managed by trained national personnel, the center delivers proactive reports and analyses to help boost customer service efficiency and ensure the delivery of quality services.
The center displays interactive performance indicators that enable continued measuring of operations quality, guide the introduction of corrective measures and address challenges in real-time. This supports seamless, effective and reliable delivery of services to our customers in the Eastern Province.
The center implements the best operations management practices, NWC added. It conducts critical tasks including the monitoring of water supply chain, from receipt points to distribution networks, in addition to real-time monitoring of the operational status of water and wastewater networks, thus ensuring prompt response to any operational emergency. The center also supports the management of customer technical and operational reports and enhances team coordination, increasing the speed of processing and boosting customer satisfaction.
The inauguration of the center reflects the company’s keenness on enhancing the speed of responding to various reports, which further augments the transformation toward a more unified operational efforts.
