​the national water company (nwc)'s northwest cluster announced its operational readiness for the post-hajj season of 1446h. during this time, the company will distribute more than 630,000 cubic meters of potable water daily to the guests of the prophet's mosque and madinah. this effort is in line with the directives of the wise leadership — may allah protect them — to utilize all available resources and capabilities to serve god’s guests and enable them to perform their rituals and worship with ease.nwc pointed out that its readiness for the post-hajj season in madinah is a continuation of its efforts to serve pilgrims and visitors to the prophet's mosque this year. more than 1,203 technical, administrative, and engineering staff are working around the clock to provide water and environmental services with high efficiency through an operational plan.the company explained that its operational plan includes providing strategic storage and coordinating effectively with water production and transmission systems. according to the plan, the daily pumping rate exceeds 630,000 cubic meters of water during the post-hajj season. there is continuous pumping for the central area and religious sites. additionally, the company performs chemical and biological analyses to ensure the water's quality and conformity with approved specifications and standards. they perform 775 tests per day on water networks and reservoirs.nwc emphasized that its smart operation system, managed by qualified national staff, continues to oversee the operation, monitoring, and control of the water network in madinah, as well as the follow-up of water pressure and quality in networks and reservoirs to ensure the highest level of service.​

​madinah, saudi arabia — the national water company (nwc), represented by its northwest cluster, announced that it has completed the implementation of its operational and technical plan for water distribution and management in madinah during the first hajj season of 2025. the company reported distribution of more than 22 million cubic meters of water through a smart operations system that ensured high quality and efficient services to the pilgrims.the company stated that its operational plan for this season included the development of a smart operations system to expand monitoring of water supplies in the central area and religious sites in madinah. the plan also included the deployment of 1,203 personnel, including technical, engineering, and administrative staff, along with maintenance teams equipped with modern tools and machinery to handle all necessary tasks.nwc further noted that the operational plans for daily potable water distribution included continuous 24/7 pumping to the prophet’s mosque and the other religious sites, with a daily distribution rate exceeding 630,000 cubic meters, and an average of 775 water quality lab tests conducted each day, totaling 27,125 tests, to ensure full compliance with approved water quality standards and specifications.the company pointed out that it had recently launched a development phase for its smart operations system, which monitors water supply in madinah. this included increasing the number of devices measuring water flow, supply, and quality in real time. these enhancements are expected to significantly improve the quality of services provided to pilgrims and visitors to the prophet’s mosque, ensuring enhanced performance, operational efficiency, and service continuity at the sought levels of quality.nwc attributed the completion of its operations plan to coordinated efforts across all relevant departments, strategic and operational planning, and unwavering government support. this achievement reflects the kingdom’s broader commitment, under the leadership of the custodian of the two holy mosques, may allah protect him, to delivering world-class services to pilgrims and enabling them to perform their rituals with ease, safety, and peace of mind.​

​as part of its mission to reinforce infrastructure, the national water company (nwc), represented by its central cluster, completed the implementation of two water network projects in parts of the al-mahdiyah district in riyadh. the projects aim to increase the coverage of water and wastewater services, achieve water and environmental balance across all cities of saudi arabia.to cater to the increasing demand on water, the projects included the installation of more than 264 km of water networks, said the company. these projects are meant to enhance the operational efficiency, improve the quality of water services, and achieve water security for more than 30,000 beneficiaries.the company emphasized that it is focused on the implementation of its strategic plans and will deliver its water and environmental projects in line with the approved schedules. nwc is committed to raising the standard of its services to attain the highest possible quality, accomplish the sought objectives, and achieve customer satisfaction, in line with the comprehensive urban development witnessed in riyadh.the company called upon its customer living in al-mahdiyah district to request the service through its official channels nwc mobile app or the e-branch.​

​​in preparation for the 2025 hajj season, the national water company (nwc) announced the elevation of its readiness and the completion of its operational and technical plans for managing water and wastewater services in makkah and the holy sites.the company affirmed that it had begun implementing its hajj plan well in advance, working to enhance its services and increase readiness in line with the aspirations of saudi arabia’s wise leadership to mobilize all resources and provide comprehensive support for water and environmental services, enabling pilgrims to perform their rituals with ease and comfort.nwc stated, “from an early stage, we developed strategies and plans, drawing on lessons from previous seasons to improve the quality of services provided to the guests of allah. we have ensured the availability of the necessary water quantities to be supplied and distributed to makkah and the holy sites, with a combined operational and strategic storage capacity of some 3.5 million cubic meters, and an average daily pumping volume exceeding 760,000 cubic meters. on the day of arafah and eid al-adha, however, water pumping will exceed 1 million cubic meters, executed by a qualified workforce of more than 2,000 employees.”the company added that it carried out three operational simulations this year the first in late october, the second in january, and the third in april, leading up to the start of actual operations for the season. these simulations confirmed the operational efficiency of the water distribution networks, firefighting systems, cooling networks, and wastewater infrastructure. additionally, environmental treatment plants have been prepared to the highest standards, with a wastewater treatment capacity exceeding 750,000 cubic meters.nwc also highlighted the recent implementation of 18 capital and operational projects in makkah and the holy sites, at a total cost of sar400 million, aimed at upgrading infrastructure, enhancing water distribution, and improving the efficiency of networks that will support operations during the 2025 hajj season, ensuring top-tier service delivery to the pilgrims.the company emphasized that it has leveraged its advanced technologies to manage operations during hajj, with monitoring and control conducted through centralized command centers in makkah and the holy sites.nwc confirmed that round-the-clock water supply would be maintained to the grand mosque, the central area, and the holy sites, with continuous supply to all makkah neighborhoods that are served by the water network, following scheduled distribution plans.regarding water quality, the company has intensified its efforts to ensure the safety and quality of the water supply—an essential part of its operational system during hajj. this is carried out through a central laboratory equipped with the latest internationally certified technologies, along with fixed and mobile labs at the holy sites. field teams collect samples from primary water sources, operational and strategic storage facilities, and distribution networks in makkah and the holy sites to verify water safety and quality.nwc affirmed that water quality monitoring would continue 24/7 throughout the hajj season, carried out by specialized and well-trained national teams. over 4,000 laboratory tests will be conducted daily during the hajj season 2025.the company concluded by stating that its ongoing efforts reflect a strong commitment to translating plans and strategies into tangible results that serve the pilgrims, ensuring their comfort from arrival to departure after completing their rituals in peace and ease.​

​national water company (nwc) and upsource by solutions, a subsidiary of solutions by stc and a leading provider of business process outsourcing services, announced the signing of a strategic agreement aimed at developing and enhancing customer experience management services in saudi arabia’s water distribution sector. the partnership comes as part of both parties' efforts to raise the standard of services and achieve operational excellence.spanning three years and starting in april 2025, nwc said that the agreement cost is sar94 million, and includes the provision of voice interaction services, management and operation of the unified call center, serving the customers of the saudi water distribution sector. nwc pointed out that this agreement marks the beginning of broader cooperation in the future between the two parties, which will potentially include a full range of customer interaction channels.the agreement reflects upsource by solutions' commitment to support vital sectors in the kingdom, especially the public utilities sector, which is a key pillar in improving the quality of life, and ensuring the sustainability of services and infrastructure. the agreement comes as part of its strategy to expand its service portfolio, and strengthen its presence in the saudi business market.this cooperation aims to improve the efficiency of the services provided to nwc customers through providing prompt and effective support, as well as advanced technology solutions that efficiently enhance the customer experience and meet their needs.driven by the national digital transformation objectives and saudi vision 2030, nwc emphasized its commitment to its customers by implementing such development programs aimed at providing integrated customer experience and achieving the highest levels of operational efficiency.ultimately, this agreement reflects nwc's commitment to providing high-quality services that meet the aspirations of its customers and boost their satisfaction.​