the national water company (nwc), western cluster announced the completion of main and feeder lines for environmental services in al waha districts 1, 2, and 3 in jeddah governorate. the project included main lines and networks exceeding 7,200 meters in length, at a cost of more than 26 million saudi riyals.the company stated that the project is part of its ongoing efforts to reduce environmental damage and address visual distortion. this will improve the quality of environmental services provided, benefiting more than 44,000 people in the covered districts.nwc noted that the project will increase coverage in underserved districts as part of its strategic plans to develop infrastructure, achieve sustainability, and improve quality of life in line with the objectives of saudi vision 2030.the company has begun accepting requests for sanitation services from residents of the beneficiary districts through its online branch at )e.nwc.com.sa (, by calling the customer service hotline at 8004411110, or via its various digital channels. nwc stressed the importance of attaching all required documents and information to ensure the request is complete.​​

​​​the national water company (nwc) is proud to present its first sustainability report, marking an important step toward transparency and the enhancement of environmental, social, and corporate governance practices. the report covers the period from january 1, 2024, to december 31, 2024, and highlights the most significant achievements and initiatives related to sustainability. it demonstrates the company's commitment to its responsibilities toward the environment and the community, as well as its dedication to building a more sustainable future in alignment with saudi vision 2030.​in keeping with the principles of transparency and accountability, the company has prepared this report in accordance with the global reporting initiative (gri) standards, which are widely used across various sectors in the kingdom of saudi arabia. these standards help organizations align with the sustainable development goals (sdgs) and meet stakeholder expectations for comprehensive disclosure.following this standard, the report covers all national water company facilities and operations throughout the kingdom of saudi arabia and aims to provide stakeholders with a thorough understanding of its sustainability initiatives, performance, and contributions to a responsible and resilient future.​ governance​​effective governance practices are essential to promoting transparency, accountability, and ethical behavior in our company. governance is also fundamental to all our work, as it supports the development of our strategies and enhancing decision-making. it also helps to improve long-term operational efficiency and compliance with relevant rules and regulations, thereby protecting and promoting the interests of stakeholders. environmental performance ​​our environmental commitments focus on key areas, including environmental compliance, water and wastewater management, non-revenue water (nrw), greenhouse gas emissions, energy, biodiversity, and waste management. these priorities guide our efforts to reduce environmental footprint, promote energy efficiency, reduce greenhouse gas emissions, manage waste responsibly, and distribute water efficiently. by focusing on these commitments, we aim to conform to environmental standards and contribute to a more sustainable future.. .​ social performance​​we believe in our social performance and recognize the fundamental role that human capital plays in our success. our commitment extends to promoting a positive work environment in employment, learning, equal opportunity and employee benefits, training and development, all within an integrated framework of occupational health and safety (ohs). we believe that investing in our employees enhances the quality of our workforce and contributes to the well-being and sustainability of our community. furthermore, our commitment extends beyond the workplace, as we actively participate in initiatives that promote positive change in community and contribute to driving progress. our inclusive projects, which span infrastructure investments and services in the water sector, corporate social responsibility (csr) ​activities, and investments in local supplies, create multiplier effects, not only stimulating local content growth but also promoting localization efforts in line with saudi vision 2030.​​​ to view the sustainability report 2024​​

​​​​​​​​​​the national water company (nwc) is committed to enhancing its role in corporate social responsibility (csr) through strategic programs and plans aimed at serving the community and supporting its development. through these efforts, nwc aims to build sustainable partnerships and achieve a tangible positive economic and social impact.objectives​the national water company corporate social responsibility policies and initiatives aim to1-contributing to the social and economic development of local communities and supporting the comprehensive development process of the kingdom of saudi arabia.2-develop and enhance the capabilities ofnationaltalents, and support their empowerment in the labor market.3-promotetransparency and fair engagement with all stakeholders.4-reducingnegative social impacts and maximizing positive opportunities forthecommunity.5-implementingeffective and transparent communication channels with internal and externalstakeholders.6-issuing periodic reports on community participation and the company’s social performance.7-buildinga sustainable positive reputation for the company among stakeholders and the communities it serves.csr methodology at nwc​​​​corporatesocial responsibility is based on four interconnected pillarsas followseducation​the company works to raise customer awareness of the importance of water conservation, while supporting educational programs, organizations, and charities that play a key role in this area.health​thecompany seeks to contribute to building a healthy society by cooperating with health associations and organizations in various regions of the kingdom, and supporting the most needy cases, in partnership with charitable institutions and healthcare professionals.​community​thecompany focuses on enhancing community sustainability and effectiveness by participating in national and international events, in addition to supporting associations and activities that directly serve the community.environment​thecompany places special emphasis on environmental sustainability by integrating environmental protection into its water treatment and distribution processes, encouraging responsible practices to prevent pollution, and achieving efficient resource management. initiatives that were supported for2024-2025​​theprogram​trackorphan children empowerment initiative - insan association​educationelectronic quran devices for the blind (roya association)​educationsupporting the national committee for prisoners' care​comminity – health – educationsupporting the national platform for charitable work ihsancommunity – education – health – environmentsupporting the jood housing platform​communityiftar for fasting people initiative - khairat association​communityspeech and language therapy support project -disabled children's association(dca)​health​sensory integration clinic initiative project (disabled children's association(dca)​health​kidney dialysis machine donation project (kellana association)​health​recycling equipment project​environment initiatives supported by staff for 2024-2025​​theprogram​track​supporting orphaned children through ihsan platform; donations from this campaign will be dedicated to caring for the most needy orphans.​education​educational bags campaign​education​supporting the construction of mosques in cooperation with ihsan platform, donations from this campaign will be dedicated to the field of mosques and their maintenance.​community​provision of drinking water in cooperation with ihsan platform​community​drinking water provision campaign​community​back-to-school initiative to provide school bags for the most needy orphaned children, in cooperation with the donations platform.​community​winter clothing campaign for orphans​community​electronic device recycling initiative in cooperation with erteqaa association​​environment​the kiswat farah initiative collecting clothes for needy families in cooperation with the kiswa association.​environment​rewardand cover initiative​environment​cancer patient support initiative​healthawareness campaigns that nwc has participated from 2024-2025​​​theprogram​track​alzheimer's disease awareness campaign in cooperation with the saudi alzheimer's disease association​health​national blood donation campaign in cooperation with the first health cluster​health​​awareness campaign for al-widad charitable comminity for orphans​community​international day of persons with disabilities campaign in cooperation with the authority for the care of persons with disabilities​community​​

​the national water company (nwc) has completed implementation of water networks project in mahayel asir governorate, which cost sr 95 million, to serve several governorate districts. this project is part of the company's efforts to improve operational efficiency in the water sector, expand coverage in asir region, and provide reliable, sustainable water services, which aligns with the objectives of saudi vision 2030 and improves quality of life.the nwc company announced that it has begun operating the drinking water system in several mahayel districts after installing main lines and networks exceeding 226 kilometers in length to ensure service to over 49,000 people. the districts benefiting from this service are al-khalidiya, al-faisaliya, al-dars 1 and 2, al-nuzha, al-shahid, al-nazir, al-waad, al-balad, al-badie, al-hila, al-salamah, and al-janadriyah.the national water company has called on its customers in these 13 districts to request service via the company's smartphone app or websit.​

​as part of its strategic plans to support infrastructure in the water and environmental services sectors, the national water company (nwc) announced the completion of a sewage network project in parts of the leban district west of riyadh at a cost of approximately 31 million saudi riyals.the company explained that the project included implementing longer than 32 kilometers of sewage networks to provide service to over 11,000 residents of the district. nwc confirmed that the project is part of their efforts to reduce environmental damage, address optical distortion, improve environmental service quality, and keep pace with riyadh's urban expansion.the company stressed that it will continue to implement infrastructure projects according to the approved schedules to ensure the provision of high-quality, sustainable environmental services and to achieve the water sector targets in the saudi vision 2030. nwc called upon its leban district customers to request service through its official channels, via either the mobile phone app​ or the website.