To register your connection now through the “Register an Unregistered Connection” service in the National Water app:
Or through
ebranch
An irregular connection:
A water or sewer connection that was not made through legal National Water Company (NWC) channels, such as service centers or digital channels, but was made by technicians with knowledge of the company's specifications. It may also be a connection that has been made arbitrarily and does not comply with the company's technical specifications.
An unregistered connection:
A water or sewer connection that has not been registered via the service centers or digital channels of the National Water Company.
It is a water or sewerage connection installed in the property that is technically compliant, but not registered in the company's systems. No invoice has been issued to the customer for a water, sewage, or combined connection.
Frequently Asked Questions (FAQ):
What are the requirements to obtain the service?
All water or sewerage service beneficiaries can submit a request to register an unregistered connection.
How do I register an unregistered connection?
Via digital channels, log in and select the unregistered connection registration service. Fill out the required data and submit the request.
Which channels are available for registering my connection?
The e-Branch and the NWC smart phone app.
Is there a fee for registering an unregistered connection?
No, there is no fee for registering an unregistered connection.
What are the penalties or fines for an irregular connection?
There are no penalties or fines during the grace period. Monitoring of violations resumes after the grace period expires.
What types of connections can be registered?
Water connection and sewerage connection.
How can I tell if my connection is not registered?
If monthly bills are not issued. You can search by the meter number in the unregistered connection registration service, which is available on digital channels. This service will show you the account number if the connection is registered.
How can I check if I am connected to the water service?
If the water meter is installed outside the customer's property and is visible to them, the customer can submit a request to register the connection. They should enter the water meter number, after which the system will check the request.
If the meter is available and registered in the system, a message will appear to the customer stating the same. If the meter is not registered, it will be registered after a field visit from a concerned team.
How can I check if I am connected to the sewerage service?
This can be checked through the NWC app. If the service is available in the system, a message will appear to the customer stating that the sewerage service is registered. If the service is not registered, it will be registered after the concerned team visits the property.
What are the benefits of correcting an unregistered connection to be registered?
You will receive regular bills, avoid hidden leaks, and benefit from the company's services.
How can I contact the support team?
You can call 8004411110.
How can I follow up on the request?
Via digital channels and the call center.
How long does it take to register an unregistered connection?
It will be registered after the grace period.
Do I have to be a property owner to login, or can a tenant do so?
Both of them can login.
Can the service be connected to commercial buildings, or it is only residential ones?
Both types of buildings are served.
When does the grace period expire?
Expires on Monday, August 18, 2025
