Vision:
Providing a sustainable quality water services across the Kingdom to improve life today and for the future.
Mission:
We strive to provide the best water and wastewater services and improve quality across the Kingdom in collaboration with our partners while increasing effectiveness, efficiency and financial sustainability.
Values:
Strategic Pillars:
Improve customer satisfaction by enhancing water and service quality, and expanding water and waste water coverage.
Fully Integrated Clusters
Ensure smooth integration with directorates in terms of human resources, processes, supervision and privatization readiness.
Preserve non-renewable water resources and reduce the environmental impact of the water sector.
Prioritize revenue optimization, cost reduction, leakage reduction as well as adding new revenue sources.
Strategic Enablers:
Process and Operations Excellence
Increase operational efficiency, run effective and efficient operations and asset management that focuses on enhancing processes and HSSE improvements.
Analytics and Digitalization
Modernize IT systems, digitize processes, and adopt advanced analytics embedding trending technologies.
High Performing Agile Organization
Establish best in class governance model, talent and performance management and work environment.
