​​​​​​​​​Strategic Pillars:

Improve customer satisfaction by enhancing water and service quality, and expanding water and waste water coverage​.

Ensure smooth integration with directorates in terms of human resources, processes, supervision and privatization readiness​.

Preserve non-renewable water resources and reduce the environmental impact of the water sector​

Prioritize revenue optimization, cost reduction, leakage reduction as well as adding new revenue sources

Strategic Enablers:

Increase operational efficiency, run effective and efficient operations and asset management that focuses on enhancing processes and HSSE improvements​.​

Modernize IT systems, digitize processes, and adopt advanced analytics embedding trending technologies​.

Establish best in class governance model, talent and performance management and work environment​.​