Increasing digital content to enhance customer service

 Increasing the standard of services provided to customers in the water and wastewater sectors via improving and developing the digital infrastructure.

Initiative Goals

Initiative Objectives

  • Speed ​​of response in dealing with customer needs.
  • Completing the goals of the initiative in 2023.

Results Achieved

The National Water Company (a Saudi joint stock company, wholly owned by the state represented by the Public Investment Fund) was established in 2008, providing water and wastewater services on sound commercial bases in accordance with the international best practices.

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