Increasing digital content to enhance customer service

Increasing the standard of services provided to customers in the water and wastewater sectors via improving and developing the digital infrastructure.

Initiative Goals

Launch Hayat program (unification of billing systems, connecting the billing system with smart meters, standardizing process, increasing billing accuracy, auditing bills and transferring them to the new system).
Water and wastewater smart control and artificial intelligence.
Develop and upgrade IT infrastructure to accommodate expansion and cover new cities.
Upgrade customer service via the development of digital communication channels.
Implement cyber security requirements and international standards of digital infrastructure.

Initiative Objectives

Speed of response in dealing with customer needs.
Completing the goals of the initiative in 2023.

Increasing digital content to enhance customer service

Initiative Goals

Initiative Objectives

Results Achieved