Increasing digital content to enhance customer service

 Improving the level of services provided to customers in the water and sanitation sectors by improving and developing the digital infrastructure, which includes electronic networks and applications related to customer services.

Initiative Goals

Initiative Objectives

  • Security programs according to the standards of the Cybersecurity Authority and international standards (ISO project - implementing the requirements of the Cybersecurity Authority - securing the infrastructure of the Emotional Network and systems penetration testing procedures).
  • Hayat program (billing - smart meters).
  • Customer services program (call center - business re-engineering - Collection - Customer satisfaction - Advertising campaigns - Improving customer experiences, electronic services, tanks, smart devices, complaints system, and customer service center systems).
  • Smart control program (smart network control projects - artificial intelligence - pressure control).
  • Information technology systems development program to accommodate expansion in cities (Systems licenses - technical support for licenses and all projects for upgrading and modernizing the infrastructure and increasing the capacity of the information center networks and all the systems that must be available, such as the Oracle system, the resource system, and the company’s systems design).

Results Achieved