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NWC Home Our Business E-vendors Terms And Conditions

E-vendors Terms And Conditions


The National Water Company has established the following Terms & Conditions for the use of this website in accordance with the Company’s Rules and Regulations, as well as all applicable laws in the Kingdom of Saudi Arabia. Any violation of these Terms & Conditions may lead to prosecution in a court of law, and NWC reserves its rights to protect NWC information and infrastructure. Products and services described in this website are available in the Kingdom of Saudi Arabia only.

Website Use Policies

The National Water Company hereby grants to all users a non-exclusive and non-transferable license to access, download and use this website for their personal use only. NWC makes every effort to ensure that the information on this Website is accurate and timely, and reserves the right to revise the content at any time without prior notice. NWC cannot guarantee the accuracy, completeness or timeliness of information on this website.

Some sections of this website may require initial user registration. The user then agrees that all information gained through the website is complete and accurate. The user is also responsible for the update of his or her personal information on the website whenever that information changes. By registering with the NWC, the user agrees to these Terms & Conditions, as well as to the NWC’s Security & Privacy Policy.

All materials on this website are protected by copyright. No materials from this website may be copied, distributed, transmitted or otherwise used without first obtaining written permission from the NWC. Any unauthorized use of copyrighted materials may be in violation of existing copyright, trademark, privacy or publicity laws.

Website Misuse and Legal Violations

This website may be used for legal purposes only. It cannot be used to commit any criminal offense. In addition, it may not be used to communicate disturbing or offensive messages, including comments about race, color, religious beliefs, political beliefs, national origin or sex.

Any attempt to avoid data protection schemes, discover security loopholes, decrypt secure data or misrepresent personal identity in any communications with NWC is strictly forbidden. In addition, the NWC prohibits any attempt to alter, modify, or delete any information, as well as any communication of fraudulent messages, or any content prohibited by law.

As a user of the NWC website, you are not allowed to create, run, or install any content which may contain malicious code, viruses, trojans, worms, or any other program that may change, damage or interrupt the normal functioning of the website. Any attempt to interfere with the normal operations of this website is strictly forbidden.

Service Fees

No service fees will be charged for any payment made through the NWC website that uses a debit card or current bank account, such as Saddad. But a service fee will be charged for any payment that uses a credit card.

Legal Responsibility

If you choose to use this website, NWC cannot be held responsible for:
  • Technical, hardware or software failures
  • Incomplete, damaged or delayed transmissions
  • Loss of data or money as a result of any transaction made on this website
  • Loss or unavailability of network connections.
NWC also refuses to accept any responsibility for damages that may occur in connection with the use or performance of this website and its contents.

Finally, we reserve the right to revise and/ or update these Terms and Conditions at any time. The latest version of NWC’s Terms and Conditions will be always be available on the NWC website.

Denial of Access

NWC may deny access to its website for any reason, including violation of this Terms & Conditions policy, or our Privacy & Security Policy.

NWC may also terminate this agreement at any time without notice for any reason whatsoever. Users may also terminate this agreement by giving advance written notice to the NWC. To do so, email us at:
NWC Security & Privacy Policy


This policy is intended to provide full privacy and security for all customers and visitors to the National Water Company’s (NWC) website. It specifically addresses NWC practices relating to information collection and usage of any information gathered from website visitors.
This policy is an integral component in the National Water Company’s goal in promoting Saudi Arabia as a preferred customer choice for water business and industry. It is an NWC commitment to honor the obligation of protecting the privacy rights of all NWC website visitors.
Privacy Protection – Personal Data Collection and Use
The NWC would like to assure that security measures are always in place to protect any information that a website visitor may provide. Sophisticated encryption facilities are used to protect all data, sensitive or otherwise, to provide security for both website visitors and to meet all NWC legal and risk requirements.
NWC does not automatically collect any personal information from visitors to the website. If any information is collected by the NWC, it is only through the active consent of the visitor who would then provide personal information. NWC keeps any and all collected information strictly confidential except where disclosure is enforced or required by the Saudi law, or as part of a requirement to protect the rights or properties of NWC.

Connecting to NWC server may trigger the transmission to your browser of a small amount of cookies that will be stored on your computer's hard desk. These cookies will record data—such as used browser, IP Address, date and time of access, which can be read during your regular visits. These collected data are automatic and will not identify you as visitor. The NWC reserves, however, the right to use intermediary tools or software for performing statistical analysis of data collected via cookies. Although rejection of receiving the cookies will not prevent the visitor from accessing the NWC website, it may delay or slow the downloading of web pages.

The NWC website may provide links to other websites. However, the NWC is not and cannot be responsible for neither the accuracy of the information or content on these sites nor the methods for information collection and usage that these sites employ.
Legal Responsibility

The NWC is not responsible for:
  • Any technical, hardware or software failures of any sort.
  • Incomplete, distorted or overdue transmissions.
  • Loss of data or profits.
  • Loss or unavailability of network connections.
NWC further disclaims all warranties and responsibilities of any kind, and shall not be liable for any direct or indirect, special or consequential damages, arising out of or in connection with the use or performance of the present Web site and Content.
NWC reserves the right to change this Security & Privacy Policy at any time. An up-to-date version of the Security & Privacy Policy will be always published on the NWC website.

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