Project Development Stages
Recently, 5-liter containers are introduced and produced specially for pilgrims, Umrah performers and visitors departing via airports, in accordance with the recommendations of the Central Hajj Committee.
The old distribution system or the magnetic token (Coins) system has been updated and replaced by a barcode reader that reads the receipt and dispenses the container electronically.
A special contractor has been appointed to pack and transport Zamzam containers according to specifications that meet the requirements of national and international airlines. This will spare the pilgrims the trouble of having to carry and transport their containers. A new room has been designated for pilgrims at the distribution points where they can fill out the forms to collect their containers at King Abdul-Aziz International Airport in Jeddah and Prince Mohammad ibn Abdul-Aziz International Airport in Medina.
Distribution to Busses
It is a new mechanism for pilgrims travelling via buses. Containers are dispensed to said pilgrims without them being required to leave the buses or queue at container-dispensing points.
A Customer Service center has been established at the heart of the distribution area to serve all guests, answer their enquiries, meet their needs and offer appropriate guidance.
The selling, supply and accounting operations are electronically linked in order to guarantee efficient financial procedures and automatically monitor the selling process.