Strategic Pillars:

Customer Centricity

Improve customer satisfaction by enhancing water and service quality, and expanding water and waste water coverage .

• Fully Integrated Clusters

Ensure smooth integration with directorates in terms of human resources, processes, supervision and privatization readiness .

• Environmental Protection

Preserve non-renewable water resources and reduce the environmental impact of the water sector

• Financial Sustainability

Prioritize revenue optimization, cost reduction, leakage reduction as well as adding new revenue sources

Strategic Enablers:

Process and Operations Excellence

Increase operational efficiency, run effective and efficient operations and asset management that focuses on enhancing processes and HSSE improvements .

• Analytics and Digitalization

Modernize IT systems, digitize processes, and adopt advanced analytics embedding trending technologies .

• High Performing Agile Organization

Establish best in class governance model, talent and performance management and work environment .

Strategic Objectives:

Strategic Objectives: (To view)