Call : 92 000 1744
Strategic Plan
Customer Centricity
Improving consumer satisfaction by enhancing water and wastewater services quality, and expanding water and wastewater coverage.
Fully Integrated Clusters
Ensuring smooth integration with directorates in terms of human resources, processes, and privatization readiness.
Environmental Protection
Preserving non-renewable water resources and reducing the environmental impact.
Financial Sustainability
Enhancement / improvement of revenue, cost optimization, reduction of non-revenue water as well as adding new revenue sources.
Process and Operations Excellence
Increasing operational efficiency, running effective and efficient operations and asset management along with enhancing processes and HSSE improvements.
Analytics and Digitalization
Updating / upgrading IT systems, digitizing processes, and supporting decision making by advance analytics technologies.
High Performing Agile Organization
Attract, develop and retain talents, foster a culture of change, and implement transparent governance, as well as align business plans and processes with strategy.