The National Water Company (NWC) launched electronic services for 29 cities and governorates in the four regions of Makkah, Asir, Najran and Al-Baha as part of implementing its plan for digitalization and unification of services across the Kingdom.
“This launching is a quantum leap in the transformation of water and environmental services”, the company said. It called upon all customers in the covered regions to register on its eBranch and update their information to be able to benefit from all the services that the online portal offers.
Old Sadad accounts for water services will be changed. Once registered, the customer will receive a new Sadad account number for their property to complete payments using the code of the Ministry of Environment, Water and Agriculture on Sadad system (015).
The governorates and cities in Makkah region included Rabigh, Al-Leith, Al-Qunfuthah, Turbah, Hali, Al-Quz and Thol; in Asir region included Abha, Ahad Rufaidah, Al-Berk, Bishah, Khamis Mushait and Sultan City; in Najran region included Najran, Khabbash, Yadmah, Habona, Badr Al-Janob, Thar, Sharorah; and in Al-Baha region included Al-Baha, Baljarshi, Al-Aqiq, Al-Qara, Al-Mandaq and Bani Hasan, Al-Mekhwah, Qalwah, Al-Hajrah and Ghamed Al-Zenad.
The services will be accessible around the clock via the said eBranch. Customers will no longer need to visit the branches of the General Directorates for Water Services in these regions. Alternatively, they can access the services by contacting the unified call center 920001744 or at NWC website at nwc.com.sa.
The online services include the ability to register and sign-in, add another account, request a new property connection, request to add the accounts of rented properties, change owner’s information in case of transferred ownership, show details of all bills, e-Bill service, show all billing operations, show monthly consumption rates, option to complain about expensive bills, request bill installment, and water outage, meter or network leaks reporting, in addition to tariff calculator.
By updating their information, customers will be able to electronically manage their accounts, explore billing operations, know their monthly consumption rate and tariff categories to conserve and rationalize. Moreover, they will able to reduce bill amount by separating units and know about general issues related to leaks. The platform will allow customers with updated information to benefit from the services uninterruptedly.