The National Water Company (NWC) stated that it compensated for the desalinated water reductions affecting the Dammam city and the governorates of Al-Khubar, Al-Dhahran, Al-Qatif, Raas Tannurah and its ancillary centers. The total reduction of 40 percent was due to a broken pipeline run by Marafiq Company; hence, the reductions are doomed to continue for the next few days.
Eng Mohammed bin Ahmed Al-Mowkley, CEO of NWC, said that the recurrent breakages in the pipeline of Marafiq Company is wasting the company's efforts to provide desalinated water to its customers. The NWC has instantly launched an emergency plan that is usually operated in such incidents that are out of the scope of NWC's work, especially that this has happened in the previous two years. The company communicated with the water-producing entity, but received no exact timing for the end of repairs. In response, the NWC launched the groundwater wells to make up for the deficit, which implies a slight decrease in the water quality.
The company received and processed customers' complaints via its emergency number (939). Additionally, it dispatched tankers to properties out of the network coverage and transferred network pressures when necessary. Customers with ground and overhead tanks installed in their properties will not feel the deference due to the balance that this combination creates within buildings.
Al-Mowkley added that the recurrence of this incident necessitates that Marafiq Company should devise radical and permanent solutions to ensure a sustainable and quality supply, which is in harmony with its approach towards upgrading its customer services and expanding its business, especially during high demand seasons. The CEO expressed his appreciation for customers' understanding amid such out-of-control situation.