As part of its unwavering efforts to simplify process and provide best services to its customers, the National Water Company completed its improvement and development works for seven filling stations in the Taif governorate to serve its customers in areas not covered by water networks.
Describing the achievement, the company said that it implemented advanced technical systems under the umbrella of its project for engineering the service procedures that aims to facilitate faster and more efficient processing of requests. The company appointed a new contractor to monitor the application of these systems within an organizational framework and specific performance standards and targets to ensure that its customers have access to water tankers with ease.
The development operations doubled the number of tankers in the station to 1,200 in total, all automatically organized. The improvements also cut the waiting time necessary to obtain a tanker from within the filling stations form over three hours to as little as five minutes only.
Additionally, remote tanker requests have been made available via the company's eBranch or the call center where customers are requested to define their location. Tankers are then sent within 30 minutes to customers who do not need to visit the stations anymore. Stations have also been linked to the control and monitoring center, and the new performance efficiency practices have been applied. The company provided modern waiting halls and sufficient parking lots for visitors.
The company is pushing forward with its objectives to upgrade the service quality via increasing water networks coverage and enhancing operation in the districts of the Taif governorate to achieve its targets of transforming all filling stations into stand-by hubs, in line with the initiatives for the NTP and the Vision 2030.