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NWC successfully migrates to e-billing for all customers

The National Water Company completed its migration to a customer e-billing procedure on 28 April in line with its previous announcement that it would stop issuing paper bills. The NWC first introduced electronic bills at the end of January 2018 and announced that it would complete all arrangements required for the regular issuance of e-bills.

The company's monitoring systems prevent the issuance of some bills due to inadequate customer information, or sometimes to enable the company to double check readings to ensure bills are free from errors prior to issuance.​

To support the changes, the NWC has launched a campaign to update customers information, and requests all customers to visit the campaign website or the NWC customer service e-branch.

If customers do not update their information, they may be unable to benefit from NWC digital services, including e-bills and monthly consumption and account reviews. They will also find it increasingly difficult to contact the company directly and would be in danger of suffering delays.

The NWC is committed to developing and facilitating all its customer services and continues to analyze customer requirements with regards to legacy service channels such as customer service centers, and the NWC call center. In contrast, NWC eBranch provides easy and simple access to all services around the clock.