Eng Mohammed bin Ahmed Al-Mowkley, CEO of the National Water Company (NWC), checked the water services operations in Baha region during an inspection visit where he was briefed on the work progress in key 27 projects underway at costs of more than one billion Saudi Riyals for boosting water resources and services infrastructure and increasing coverage in line with the pillars of the national water strategy that aims at achieving a sustainable Water Distribution Sector that furthers and protects water resources and maintains safe supply via quality and highly efficient services.
Al-Mowkley also attended a presentation featuring the operational plan on utilizing the exceptional increase in the water share of the region, which amounted to 30 percent, agreed to be provided by the Saline Water Conversion Corporation (SWCC) to meet the growing demand during the summer of 2020. There was also a presentation about the operational plans and the recently signed projects for urgent solutions to increase available water resources, costing SAR25 million, with a view to increase the production capacity of many dams and wells in the region.
Additionally, the CEO inspected the level of water in many dams in the region, as well as the operational efficiency of the water purification plants built on Tharad valley, Aradah valley and Al-Janabain valley dams. He urged officials in the General Directorate for Water Services in Baha to expend more efforts to improve the standard of water and environmental treatment services. "The Company exercised great care with regards to the preparation and development of filling stations via allocating appropriate geographical locations, increasing the number of tankers, reducing customer lead time and increasing working hours during high demand seasons to achieve the objectives sought by the company, namely to meet customer needs, given that Baha is a key touristic destination especially in summer seasons."
Through our inspection tour, added Al-Mowkley, we saw the efforts exerted to achieve stable operations, calling all the staff to double efforts to achieve exemplary services and realize the sought quality. He also closely reviewed the service delivery mechanisms from the arrival of customers at the station until they leave. The CEO said that there are vital projects underway that would start serving the region once completed. The company is also committed to measuring customer satisfaction via its communication channels and unified call center (920001744). All completed works are in line with the highest standards to ensure the realization of the sought quality and improve the standard of water and environmental services.
Al-Mowkley was joined during the visit by Eng Abdullah Al-Amri, Southern Cluster Senior General Manager, Eng Mansour M. Abuthnain, Projects and Technical Services VP, Eng Majed Al-Faye', Director General of Water Services in Baha region, and many water sector officials from the region.