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FAQ
 

What is NWC?

It is a public company owned by the government, represented by the public investment fund and chaired by the Minister of Water and Electricity. It was given its license as a result of decree number (5), dated 12/1/1429H, by the Cabinet of Ministers, and approved by the Highest Council of Economy decree number (27/8), dated 11/8/1427H, to restructure underground water, drinking water distribution and collection, and treatment of waste water sectors under the Ministry of Water and Electricity, converting it to a public company under the name of the National Water Company. The Company will provide all underground water, drinking water distribution and collection, and treatment of waste water in stages dictated by the Ministry of Water and Electricity according to sound business practices.

What is the objective of establishing NWC?

NWC aims to build a strong water and wastewater infrastructure, and provide excellent services that meet the needs and desires of customers through excellent performance. It will undertake extraction, production, purification, treatment and distribution services, as well as wastewater treatment and purification, in the Kingdom of Saudi Arabia. Its activities also include participation in training and qualifying Saudi nationals and setting up training programs, and research and development facilities ensuring the transfer of technology, Saudization and development. It is also responsible for carrying out purposeful investment of assets that increase revenue.

Who is the CEO of the company?

The CEO of the company is His Excellency Loay Bin Ahmed Bin Sa’ad Al- Musallam, who previously held the post of Deputy Minister to the Ministry of Water and Electricity for planning and development. He also headed the team responsible for the re-structuring and privatization of the water and waste water sector in the Kingdom, as well as a number of senior posts in the Saline Water Conversion Corporation.

What is the role of the Ministry after privatization?

The Ministry of Water and Electricity will have a strategic role in establishing the national water plan, and introducing laws and legislations that regulate the water and waste water services in the Kingdom. This is in addition to continuing to operate water and waste water services in cities yet to be privatized.

Who are the members of the Board of NWC?

The Cabinet of Ministers issued decree number (72), dated 9/3/1429H, to form the Board of Directors, to serve for seven years from the date of issue. The Board will be chaired by the Minister of Water and Electricity, and will include members from both the public and the private sectors as follows:

  • His Excellency Dr. Khalid Bin Hamza Ahmed Nahaas; Member of the Board (private sector)
     
  • His Excellency Dr. Saleh Bin Abdullah Bakhreeb; Deputy Vice Governor for Support Services
     
  • His Excellency Usama Bin Abdulaziz Bin Saad Al- Rabe’a; Deputy Minister of Finance for Financial and Accounting Affairs
     
  • His Excellency Loay Bin Ahmed Bin Sa’ad Al- Musallam; Member of the Board and CEO
     
  • His Excellency Dr. Suleiman Bin Mohammed Al-Aly Al-Turky; Economic Advisor to the Minister of Finance
     
  • His Excellency Dr. Khalid Bin Abdulaziz Al-Ghoneim; CEO of Alalam Company for Information Security
  • His Excellency Dr. Khalid Bin Hamza Ahmed Nahaas; Member of the Board (private sector)
     
  • His Excellency Dr. Saleh Bin Abdullah Bakhreeb; Deputy Vice Governor for Support Services
     
  • His Excellency Usama Bin Abdulaziz Bin Saad Al- Rabe’a; Deputy Minister of Finance for Financial and Accounting Affairs
     
  • His Excellency Loay Bin Ahmed Bin Sa’ad Al- Musallam; Member of the Board and CEO
     
  • His Excellency Dr. Suleiman Bin Mohammed Al-Aly Al-Turky; Economic Advisor to the Minister of Finance
     
  • His Excellency Dr. Khalid Bin Abdulaziz Al-Ghoneim; CEO of Alalam Company for Information Security

What is the role of the French support companies?

NWC has begun the implementation of its contract with the French companies Veolia, to manage water and wastewater services in Riyadh for six years; and with Suez and ACWA Power Development, its local partner, in Jeddah for seven years. Both companies are considered pioneers in the field, and are obligated under contract to provide services covering the scope of service; as well as training and qualifying Saudi nationals and setting up training programs, and research and development facilities ensuring the transfer of technology, Saudization and development of the sector.

Where are the headquarters of the Company?

The headquarters of NWC in Riyadh is currently on  King Fahad Street crossed Prince Sultan bin Abdulaziz district, opposite to  Faisaliah Tower, while NWC’s headquarters in Jeddah is on Prince Mohammad Street (previously known as Al- Tahliah) near Madinah Road.

When will the Company start its services?

It has already launched services in both Riyadh and Jeddah, the most populated and most rapidly-growing cities in the Kingdom, thus requiring more up-to-standard water and wastewater services.  Mecca and Taif are now included to the NWC services and functions, Madinah/ Yanbu and Dammam/ Khobar will follow.

What are the services to be provided by NWC?

The Company will provide a number of services, the most urgent of which are:  

  1. Excellent water and wastewater services that meet the needs and expectations of customers.
  2. Cost- efficient water and wastewater services, as well as increased revenue developed through effective business performance, while decreasing dependency on government financial assistance.
  3. A strong water and wastewater infrastructure capable of supporting the Company’s long- term objectives.
  4. Improvement and development of NWC’s performance in order to achieve its goals and strategic ambitions.
  5. Adoption of a working culture that encourages distinction in performance attracts highly- qualified employees and assures the retaining of them.
  6. Protection of the environment through the optimal use of resources.
  7. Aiding local society by providing suitable job opportunities for Saudis, and participation in supporting education and the development of our society and economy.

Will the Company provide better services than those currently on offer?

Yes, God willing. It will provide services using a new and different approach. These will become more visible and tangible soon.

Will the Company solve all our water- related problems?

In time, yes, since the priority of the Company will be to provide better services to customers. It has set up a unified call center to receive and deal with all customer service requests in Riyadh and Jeddah. This operates through a toll- free number (800 4411 110), 24 hours a day, 7 days week, all year round, starting January 2009. Among the steps taken to elevate customer service to world- class status, NWC has also inaugurated a number of customer service centers in Riyadh and Jeddah and soon in Mecca and Taif.

Will the rates be different from those offered by the Ministry?

No, the difference will be in the manner in which the services are implemented and provided.

When will the Company solve all the network and home water delivery problems?

Since NWC took over the role of providing water and wastewater services in Riyadh and Jeddah, it embarked on a number of urgent projects aimed at improving customer service. The most urgent of these are improving the filling stations and customer service centers, changing main valves and old pumps, and installing new support lines to increase water pressure. It also contracted a company to repair fractures and detect leakages and fix them, and contracted international companies to manage and operate the water and wastewater sector in Jeddah. The Company is currently working to solve major network and water delivery problems. It implemented a prioritized program to change valves allowing for better control of water distribution between districts, as well as a modern system to manage demand, in which Riyadh is divided into small areas of demand. This makes it easier to detect losses, and focus on and increase flow to customers in areas incurring the most losses. This is due to be completed in 24 months, and will address areas suffering from weak water pressure first. It also increased and improved water supply in Jeddah by pumping an extra 100,000m3/ day from the Shoaiba3 desalination plant soon.

Will the Company's services cover the Kingdom, or will it be restricted to specific regions?

The Company began by providing services in Riyadh and Jeddah as a first phase, since they are the most densely- populated and rapidly-growing cities in the Kingdom. Madinah/ Yanbu, Dammam/ Khobar and Makkah/ Taif will follow, since their population accounts for 48% of the total population in the Kingdom.