The Minister of Water and Electricity Eng. Abdullah Alhosan Chairman of the Board of Directors of the National Water, launched Yesterday Tuesday, January 17, 2012, water conservation and energy exhibition, and the regional center for customer service and unified call in Riyadh, In the presence of members of the Board of Directors of the National Water and CEO of the company Loay A. Al Musallam, and agents of the Ministry of Water and Electricity.
He explained that during the launch ceremony of the new center is an important support to the march of the company's service and put a new brick in the foundations of the professional work of the National Water Company and its tireless efforts in the service of the water sector, Pointing out that the water conservation and energy exhibition extends over an area of (450) square meters. The practical translation of what to look forward to the Ministry of Water and electricity and the water company in a national awareness of the rationalization of water consumption and electricity, Where the exhibition is designed to broadcast awareness messages through the use of latest technologies in this field for different segments of society, In collaboration with a Singaporean companies specialized in this technology.
The messages presented in the exhibition for visitors include the importance of water and electricity in the human life, and the high costs facing the countries in its production. Also focusing on the religious side of rationalization. As well as expected environmental risks resulting of wasting water and electricity. Within the integration qualitative process with the Ministry of Water and electricity in the awareness campaign and the national Conservation for its unique ways of comprehensive technical explanation of direct concept. This makes it easier for the recipient to understand the message directed to different age group, adding that the exhibition is opened within the experimental operation. Where it will be later on the opening of the exhibition website, which will enable all the educational, cultural and tourism access to the objectives and content of the exhibition, and the possibility of direct communication with people working there to arrange the visits, while the actual operation of the exhibition during the next few months.
The Minister of Water and Electricity, Chairman of the Board of Directors of the National Water, mention that the regional center for customer service and Unified Communications Contains the control room to the water network in the city of Riyadh and monitor filling stations using the SCADA system and the General Department of Customer Services, In addition to the staff training, In order to train employees of the company to develop their careers. In addition to unifying the call center (8004411110), which offers its services around the clock for customers’ requests and reports. Where the unified call center received more than (2.900.000) calls in 2011, the average time it took to resolve customer problems 24 hours in 2008, 96 hours of improvement in service that reached 76%.
It is worth mentioning that the Regional Centre in Riyadh is part of the procedures in the expansion of the company to meet customer needs for water and sanitation. Also To achieve the objectives of the company in establishing the structure of a strong services sector and to provide services that meet customer needs and meet their expectations through a culture of action to promote excellence in performance, Where the center is run by national staff that have been trained in accordance with best professional practices in the field of customer service Have been trained through a number of training programs, implementation of the company's strategy is to provide advanced services according to international standards.