The Chief Executive of the National Water Company Loay Al-Musallam, that the company is seeking through the out the launch of the regional center for customer service to create a competitive environment based on the use of the latest technical systems to manage the water sector in Riyadh, with modern techniques to elevate the performance of the national water company staff to provide service to its customers. Mentioning also that the Center was built on the foundations of service appropriate to the size of the steady expansion in the request for water and sanitation, where the company will also showcase the areas to offer interactive services through the control room to monitor the SCADA system. One of the best systems in place to monitor the global overall networks of water and manage the water distribution districts in the city. Also the center includes a special section working with billing, collection and answering questions pertaining to its services, In addition to quality management to monitor the services provided by the customer service center and the unified call.
He pointed out that the center has regional Unified call center (8004411110), which offers its services around the clock requests or reports to customers for the sectors of water and sanitation in the city of Riyadh. Adding that the unified call center has responded to more than (1.260.000) call in 2011, The average time it took to resolve customer problems (24) hours in the year 2008, (96 hours) by an improvement in service reached (76%).
Adding that the Regional Centre in Riyadh, contains a building for staff training, Where the it develops the skills of the staff of customer service centers and Unified call center and areas of operation and maintenance through the lecture and means of training that helps significantly to train employees of the company to improve the quality of services sector.
The new regional center in Riyadh is in expansion of the company to meet customer needs for water and sanitation, to achieve the objectives of the company in establishing a strong structure to serve the sector, and provide services that meet customers’ needs and meets their expectations through an excellent performance by applying best international standards in this field service, emphasizing that the Center is managed by qualified staff that have been trained in accordance with best professional practices in the field of customer service, Where they were trained through a number of training programs.