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NWC Home Customers Customer Survey

Customer Survey

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1. How would you rate the overall quality of NWC Performance considering all of your experiences and knowledge about NWC ? Would you say it is …

Excellent

Number Of Responses2 Percentage Of Responses(25%)

Very Good

Number Of Responses1 Percentage Of Responses(13%)

Good

Number Of Responses3 Percentage Of Responses(38%)

Fair

Number Of Responses0 Percentage Of Responses(0%)

Poor

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

2. how would you rate your level of satisfaction with NWC in regards to customer service?

Excellent

Number Of Responses1 Percentage Of Responses(13%)

Very Good

Number Of Responses1 Percentage Of Responses(13%)

Good

Number Of Responses4 Percentage Of Responses(50%)

Fair

Number Of Responses0 Percentage Of Responses(0%)

Poor

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

3. what is the major problem you face with NWC Services?

Water Shortage problems

Number Of Responses2 Percentage Of Responses(25%)

Wastewater problems

Number Of Responses2 Percentage Of Responses(25%)

violation problems

Number Of Responses1 Percentage Of Responses(13%)

Billing problems

Number Of Responses0 Percentage Of Responses(0%)

Water Tankers Filling Station Problems

Number Of Responses1 Percentage Of Responses(13%)

water pressure problems

Number Of Responses0 Percentage Of Responses(0%)

Customer representative Attitude

Number Of Responses0 Percentage Of Responses(0%)

leakages problems

Number Of Responses1 Percentage Of Responses(13%)

breaks problems

Number Of Responses1 Percentage Of Responses(13%)

Total: 8

4. have you contacted NWC Toll free number 8004411110?

Yes

Number Of Responses7 Percentage Of Responses(88%)

Number Of Responses1 Percentage Of Responses(13%)

Total: 8

5. About how long did you have to wait before speaking to a call agent ""8004411110"?

I was taken care of immediately

Number Of Responses3 Percentage Of Responses(38%)

Within 1-2 minutes

Number Of Responses3 Percentage Of Responses(38%)

3-5 minutes

Number Of Responses0 Percentage Of Responses(0%)

6-10 minutes

Number Of Responses1 Percentage Of Responses(13%)

More than 10 minutes

Number Of Responses1 Percentage Of Responses(13%)

Total: 8

6. Do you agree or disagree? The call agent handled Your call quickly.

Strongly Agree

Number Of Responses2 Percentage Of Responses(25%)

Agree

Number Of Responses3 Percentage Of Responses(38%)

Neutral

Number Of Responses1 Percentage Of Responses(13%)

Disagree

Number Of Responses1 Percentage Of Responses(13%)

Strongly Disagree

Number Of Responses1 Percentage Of Responses(13%)

Total: 8

7. Do you agree or disagree? Call agent was very knowledgeable.

Strongly Agree

Number Of Responses2 Percentage Of Responses(25%)

Agree

Number Of Responses1 Percentage Of Responses(13%)

Neutral

Number Of Responses4 Percentage Of Responses(50%)

Disagree

Number Of Responses0 Percentage Of Responses(0%)

Strongly Disagree

Number Of Responses1 Percentage Of Responses(13%)

Total: 8

8. How many times did you have to contact customer service before the problem was corrected?

Once

Number Of Responses2 Percentage Of Responses(25%)

Twice

Number Of Responses2 Percentage Of Responses(25%)

Three Times

Number Of Responses2 Percentage Of Responses(25%)

More than Three times

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

9. Overall, was the process for getting your problem resolved:

Excellent

Number Of Responses2 Percentage Of Responses(25%)

Very Good

Number Of Responses0 Percentage Of Responses(0%)

Good

Number Of Responses3 Percentage Of Responses(38%)

Fair

Number Of Responses1 Percentage Of Responses(13%)

Poor

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

10. have you visited any NWC customer serivce cenetre

Yes

Number Of Responses6 Percentage Of Responses(75%)

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

11. Do you agree or disagree? The cutomer serivce representitve handled Your inqury quickly.

Strongly Agree

Number Of Responses2 Percentage Of Responses(25%)

Agree

Number Of Responses1 Percentage Of Responses(13%)

Neutral

Number Of Responses2 Percentage Of Responses(25%)

Disagree

Number Of Responses1 Percentage Of Responses(13%)

Strongly Disagree

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

12. Do you agree or disagree? The customer service representative was very knowledgeable.

Strongly Agree

Number Of Responses2 Percentage Of Responses(25%)

Agree

Number Of Responses1 Percentage Of Responses(13%)

Neutral

Number Of Responses3 Percentage Of Responses(38%)

Disagree

Number Of Responses0 Percentage Of Responses(0%)

Strongly Disagree

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

13. About how long did it take the mainteneance team to get Your problem resolved?

Less than a day

Number Of Responses1 Percentage Of Responses(13%)

Between 2 and 3 days

Number Of Responses1 Percentage Of Responses(13%)

Between 3 and 5 days

Number Of Responses4 Percentage Of Responses(50%)

More than a week

Number Of Responses0 Percentage Of Responses(0%)

The problem is still not resolved

Number Of Responses2 Percentage Of Responses(25%)

Total: 8

14. How often do water pump in your connection?

once/ week or more

Number Of Responses3 Percentage Of Responses(38%)

2 to 3 times a month

Number Of Responses4 Percentage Of Responses(50%)

once/month

Number Of Responses0 Percentage Of Responses(0%)

every 2-3 months

Number Of Responses0 Percentage Of Responses(0%)

2-3 times a year

Number Of Responses1 Percentage Of Responses(13%)

Total: 8